Business Services
Residential Broadband
Mail Software
If you cannot find the solutions that you are looking for, please contact our support desk with the following details.
✓ your KDDI email address (For corporate customers, please provide us with
your company email address)
✓ OS version (Windows XP, Vista, 7, Mac etc)
✓ Contracted service (KDDI Broadband MAX, etc. For corporate customers, please provide us with your company name)
✓ Details of the problem you are having.
✓ Where applicable, please provide us with the error message you have on
your screen.
If you cannot find the solutions you are looking for, please feel free to contact our support desk.
Please refer to this page to see the FAQs for mail troubleshooting.
Click to see the FAQs
Please refer this page to see the FAQs for Wireless Connection for 'Residential' Broadband.
Click to see the FAQs
Please refer this page to see the FAQs for the USB Wired Connection for 'Residential' Broadband.
Click to see the FAQs
Business Services
KEW (KDDI Euro Web)
Q. A. |
How to apply KDDI Europe's Internet (KDDI Euro Web)? Please contact us. |
|
|
Q. A. |
How do you monitor? It is fully monitored 24/7 by KDDI Network Operation Centre.Also KDDI provides dedicated internet service support in both Japanese and English 9:00-17:00Mon-Fri. |
|
|
Q. A. |
Do you support domain application service: · KDDI can organise domain registration on your behalf e.g. Abc.co.uk xyz.comIf you already have a domain, you can continue to use it. · Minimum period for keeping the Domain name is two (2) years. |
|
