When a major City institution felt its legacy Centrex Voice solution was no longer delivering the flexibility and benefits that it once did, KDDI was invited to open discussions with the business.

Understanding the requirements of traders and various back office departments was key to delivering a solution that would go further than just satisfying short term requirements from users.

KDDI were able to build a picture of how the business interacts with customers internally and externally.

One of the major requirements carried over from the Centrex era, was that any service should be fully managed and supported by KDDI, with minimal reliance on any Bank staff.

KDDI recommended a Siemens IPT solution and carried out a health check on the current LAN infrastructure, producing recommendations on upgrades that were required to ensure the correct QoS.

The implementation timescale was short and complex. Critical Trading systems from IPC and voice recording systems from Nice were implemented simultaneously. All the Bank voice systems now run on a full IP infrastructure.

The fully managed solution allows moves and changes to be carried out more quickly, and significant cost savings and increase in functionality have been achieved.

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