Home Sitemap Contact Us
Home >> About Us >> Corporate Philosophy
 Greetings from
 Managing Director,
 KDDI Europe
 Press Release
 Job Opportunities
 History
 Our Philosophy
 KDDI Group
 R&D
 International
 Cooperation
 Partners & Affiliates
 

ONODERA Tadashi
ONODERA Tadashi
President, KDDI Corporation (Japan)

The KDDI Philosophy was formulated at the founding of KDDI in 2001. Its purpose is to assert the unity of KDDI and to further strengthen it as a powerful business entity. It proclaims newly establishing management coordinates that provide all KDDI employees with a communal sense of values and strong solidarity. Instead of calling them, "corporate mission" or "corporate codes of ethics," as others may more commonly do, KDDI chooses to call them “the KDDI Philosophy” to emphasize its role as our guiding principles by which the entire workforce – both management and employees – may gauge our own individual conducts.

Rooted in KDDI’s Corporate Credo/corporate motto to "Elevating Your Mental Dimension" and "Elevate our Heart," the KDDI Philosophy clarifies KDDI’s foundation as “our noble mission as entrepreneurs and our warm and humble hearts as human beings” to optimise the balance among our “stake-holders,” who are named in our corporate rationales, namely, our customers, employees, and shareholders. Our Mission Statement and operational guidelines elucidate the basic principles needed to operate KDDI, and the Code of Conduct and Conduct Guidelines explain the fundamentals of employee behaviours.

The KDDI Philosophy clearly identifies the Raîson d’Être of KDDI as an enterprise, and the basic rationale to aim at becoming the KDDI that all employees can be proud of. I am, therefore, hoping that every employee would study and digest this philosophy, use it to govern his or her behavior, and use it for personal growth as well as to continue to make KDDI a wonderful company, so recognized by our society.

October, 2001

The guiding philosophy behind KDDI is Total Customer Satisfaction (TCS). This means that the Company and all its employees strive to ensure that all our customers are totally satisfied with the products and services we offer and with the attitude, approach and commitment of our staff in delivering them.

TCS is not merely an abstract concept. At KDDl, it is the guiding principle for every thought and action from our executive management to the newest employee. We understand that successful business begins with our staff trying their utmost for the benefit of customers and forging enduring relationships of trust with them.

To maximise user satisfaction, we not only strive to improve our service at all points of contact with our customers, but we also see that all work undertaken anywhere within our Group, contributes to how customers evaluate our products and services.

We review all processes through the eyes of our customers on a continual basis and we constantly endeavour to raise the level of satisfaction, for not only customers, but all KDDl stakeholders.

 
 Website Privacy Policy Legal Notice
(C) Copyright KDDI Europe Limited