KDDI Europe Limited offers a challenging, interesting and friendly place in which to work. So, if you are interested in the vacancy(s) below and the opportunity to join a leading international telecommunication company, please forward your CV to the Human Resources Department, stating your salary expectations and quoting a contact telephone number. Please ensure you state the relevant Job Reference Number in the title of your email (i.e. Ref 7/07). NO AGENCIES PLEASE



NOC TechnicianRef 8/07:

Working either 4x12 hr day shifts followed by 4 days off, followed by 4x12 hr night shifts followed by 4 days off, or Monday to Friday, 9am to 5:30pm, the successful candidate will be physically and mentally able to cope with shift work. You will cover operational and maintenance tasks for KDDI Europe and will be expected to be proactive in suggesting changes and improvements. Trouble shooting, contacting the customer to explain issues, recording information, escalation etc will all be part of this role. Knowledge of X21, SDH, ATM, G703/704, frame-relay, ethernet, TCP/IP, MPLS, SS7, ISDN, BTNUP, ISUP and Windows (Word, Excel, PPT etc) is essential as are good communication skills.



Support Engineer Ref8/09

The post-holder will be responsible for general problem solving with customers networks, servers and firewall by remote access, telephone help and on-site support from 8am each weekday. More in depth problem solving skills will be needed to resolve customer issues with PCs, Mac, Linux, e-mail applications, MS Office and the customer’s applications, which will also be via remote access, telephone assistance and on-site support. A wide knowledge and proficiency in PC, Mac, Linux software including Microsoft products such as Server/Office/Mail Client is required as is basic knowledge, skills and experience in security products and KDDI service products (email, hosting and telephony).  General knowledge of networking and routing is also needed, together with a good command of both English and Japanese, excellent reporting, sharing of data and communication skills and the ability to investigate and source answers to various email and telephony enquiries about technical issues.  Proven customer service experience is required combined with a solid administration background and a keenness to get involved and support all customer service areas within the London office.



Network Field Engineers x 2 Ref 8/10

The successful candidates will be responsible for carrying out a variety of technical and co-ordination tasks, to meet or exceed our customer requirements in a professional and timely manner to ensure total customer satisfaction.  Duties will include (but not limited to) - Receiving and handling a variety of customer fault calls from NOC, directly from customers or other KDDI technical divisions, by email or telephone; Updating Trouble ticket systems and customer documentation, with fault history; Contacting and co-ordinating 3rd party suppliers or other KDDI resources, to help achieve trouble resolution; Notifying the LM or PM of any issues which require escalation, of any customer complaints and of any customer requirements or new business opportunities; Visiting customer premises with 3rd party vendors as and when required for project or maintenance contract work.Key competencies include WAN and LAN network knowledge and installation/ troubleshooting experience of at least 1 year, fluent Japanese/English Speaker, excellent communication skills, strong work ethic, reliable time keeping and attendance, strong time management/multi tasking & organisational skills, flexible approach and able to work outside of normal working hours when requested.



Carrier Administrator Ref8/12

The post-holder will carry out a variety of complex analysis to reflect the pricing effect on the wholesale telecommunication industry and will provide efficient administration and excellent service for telephone switched voice trading with International telecommunication carriers.Responsibilities will include efficient and accurate IDD coding and pricing analysis, making suggestions re optimal pricing for international wholesale clients with regards to the telecommunication industry, recording and updating daily pricing data in a timely and accurate manner and monitoring coding changes and suggest best breakouts based on current pricing strategy.  The successful candidate will also need to maintain clear and well organised audit trails including order form records, work requests, invoices and other paperwork.  Other tasks include work in liaison with telecom engineers to cope with coding and routing registrations, reconciling accounts, producing and amending credit notes and issuing invoices and providing other administrative work for telephone switched voice trading with international carriers.  Skills and experience should include strong analytical skills, combined with excellent commercial problem-solving ability, fluency (in both written and oral) English and accounting experience at an intermediate level is desirable.  Candidates must have a professional work ethic and be a team player, who is able to multi-task and is comfortable working under pressure.