Manager (reference number 20/17)

Background: KDDI Europe is a growing ICT solution provider based in London and a subsidiary of KDDI Corporation. It is the regional headquarters of EMEA and CIS regions offering a host of ICT services as a ‘One-Stop’ solution, including Network, Data Centre, System Integrations, Voice, Cloud Computing, Security, IT Consulting, and IT Outsourcing services. The excellent reputation and trust enjoyed by our TELEHOUSE data centres positioned around the world have kept us at the forefront of service and quality.
Recruitment: KDDI Europe Ltd is seeking a Manager to join the Solution Business (SB) London team. The Manager in SB division will be required to carry out a variety of technical and co-ordination tasks in order to meet or exceed customer requirements. In addition, the Manager will be required manage a team of Engineers, provide pre-sales technical advice and support to sales team and respond to technical elements of RFIs/RFPs, assigned by Line Managers, in a professional and timely manner to ensure customer satisfaction.
Key Duties:
  • Support SB Director by creating proposals and reports regarding progress of the projects (including sales and profit analysis)
  • Organise, manage, motivate and lead a small team in a manner where staff are able to grow and develop under your guidance
  • Build and maintain a strong team, by promoting the values and philosophy of KDDI
  • Actively drive & manage the technology evaluation stage of the sales process, working in conjunction with the sales team as the key technical advisor and presenter of our services. Coordination with Suppliers to obtain product cost is necessary.
  • Identify clients’ needs with in-depth knowledge of products, technology & solutions
  • Use technical knowledge to explain to prospective customers benefits of our products & why they outperform competitions
  • Organize and lead the project staff, not limited to same division but other related divisions and 3rd party vendors
  • Notify LM re issues needing escalation, customer complaints/requirements & new business opportunities
  • Attend customer mtgs/Visit customer premises with 3rd party vendors when required for projects or maintenance contract related issues
  • Give presentations to customers/customer appointed third parties on any aspect of the deployed service/solution
  • Produce & develop project documentation including service specifications, technical design, vendor submittals & other technical material
  • Produce ad-hoc reports concerning customer issues as and when required
  • Co-ordinate customer projects and installations, including progress monitoring
  • Provide skills transfer and training to other engineers and monitoring their development
  • Travel to KDDI and customer offices throughout Europe for business purposes as and when required
  • Assist technical team in the delivery of bespoke, detailed ICT solutions. As such be responsible for the full lifecycle (scope, design and deployment) of the detailed ICT solutions that are tailored to the customer requirements
  • Ensure that the solution fits customer requirements while maintaining best practices within ICT industry
  • Support for the end-to-end deployment of services & complex solutions including the creation of detailed instructions and rollout plans for field installation staff
  • Support investigations involving the implemented solutions and redesign of installed network devices
  • Ensure solution designs can be tested to a level to prove service & support to customers & KDDI European teams
  • Admin/HR duties, such as staff appraisals, absence reporting, monitoring of overtime, one-to-one meetings etc.
  • Sales and pre-sales expansion including winning new business opportunities, preparing new quotations and contracts
  • Ad hoc requests from your line manager
Requirements:
  • Proficiency in maintenance and installation of Network & Server infrastructure. New Tech knowledge of SD-WAN and IoT etc.
  • Familiar with Product Configurator (CCW, DELL etc.)
  • Proved knowledge Cisco products (CUCM, UCS, Networking, Security etc.)
  • The post-holder will hold at least a valid CCNP certification (or proven hands on experience to the CCNP level) , ideally in Switching & Routing or Voice
  • Ability to create high standard technical documentation, including High & Low Level Design Docs
  • Proven customer service & facing experience, at all customer levels
  • Flexible approach, able to work outside of normal working hours
  • Experience in designing and assist troubleshooting and evaluation
  • Proved knowledge in Windows Servers/PCs, VDI, VM
  • Strong time management/multi-tasking & organisational skills
  • Strong work ethic
  • Fluent in English and Japanese (reading/writing/speaking/listening). Japanese language is necessary due to the number of projects with Japanese customers and the HQ based in Tokyo
  • Ability to motivate your team
  • Strong team leadership, mentoring where necessary
  • Actively promote company rules & procedures within your team
  • Ability to delegate within your team where appropriate
  • Excellent communication skills at all levels
Application period: Posting date: 24 September 2020


Closing date: 22 October 2020
Remuneration £50,000 – £51,181

Application materials

Please send your CV (MS Word)to the following email address. The Careers Department will contact you if you pass the applicant screening.

Inquiry for recruitment information

Mail
hr@eu.kddi.com

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Contact Us

0800-631-3131

Office Hours: 9:00~17:00
(Closed Saturday, Sunday, and UK Bank Holidays)

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