At KDDI Europe, we aim to provide you with the best customer service possible. However sometimes, things go wrong, and we might not get it right. If you are unhappy with our services, please let us know and we will do our best to resolve any issues as soon as possible .
Customer satisfaction is very important to us, and we welcome your feedback and comments to help us improve our service wherever possible.
Please feel free to use our Contact Form to inform us of any issues.
We will examine the nature of your complaint, and deal with the matter taking into account all the relevant information.
If you are unsatisfied with the initial outcome, the matter will be escalated to our senior management who will try to settle the matter to our mutual satisfaction. In any event, we will keep our communication channel open until the matter is completely resolved.