24/7 Dedicated Service Desk
UK
UK
Security Global Managed Service Capabilities
IT support provided 24/7/365. Local KDDI staff stops problems before they occur.
KDDI Support Areas
End-user PC
Network
Security
System
Connection
Core Services
Service Desk
Service Desk Management
Support Services
Incident Management
Issue Management
Vendor Escalation
Service Operations
Request Fulfillment
Configuration Management
System Administrator Support
Patch Management Support
Service Implementation
Customer Management
Review and Reporting
Document Management and Updates
Compliance Enforcement
Continuous Service Improvement
Remote Monitoring
24/7 Active Monitoring
Alert Notification Management
Escalation Management
Report Submission on Operational Performance and Availability
General Coverage
Service Desk
- Dedicated customer service desk
- Trouble ticket creation, contract validation, escalation and assignment, and status management until the ticket is resolved
- Basic support such as operating procedures, brief training, and scripts
Support Services
- Remote and on-site diagnosis, correction, and solution of reported incidents and problems as required
- Escalation to vendors for software, performance, or configuration issues
- RMA and parts replacement in case of hardware issues
- Restoration to original hardware configuration
Service Operations
- Emergency security patches and timely firmware upgrades
- Monthly management of Microsoft Windows endpoint patches
- Performing service requests with predefined standard (minor) changes
- IT operations support, including functional configuration backup, log collection, and daily tasks
- Maintenance and updating of IT asset information and inventory lists
Service Implementation
- A comprehensive contact point for service-related matters
- Periodic review meetings to confirm customer satisfaction with service delivery
- Summarized reports on monitoring results, issued tickets, and critical problems that need to be communicated to customers
- Proposals for reviews and continuous service improvement
Remote Monitoring
- 24/7 remote monitoring of IT equipment operations and performance
- Taking appropriate action based on alert levels
- Monthly report submission on server and hardware performance and availability
Get in touch with a KDDI consultant today
Related Resources
Threat Report
White Paper
Implementing Zero Trust Using NIST Guidelines
White Paper
On What Threats Should We Emphasize in Overseas Offices? Explaining the Idea of Zero Trust
Knowledge
ALL NIPPON AIRWAYS CO., LTD.
Case study
Telehouse Global Brochure
Brochure
KDDI Europe Group Corporate Overview
Brochure
Global Coverage Map
Brochure
Global Business Brochure
Brochure
What is the best solution for your problem?
Please consult a KDDI consultant.
General Inquiry: 0800-631-3131
Office Hours: 9:00～17:00
（Closed Saturday, Sunday, and UK Bank Holidays)